and project management roles.
Practice Areas
Our Call Centre Managers and Specialists
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Our global talent bank includes over 0 experienced Call Centre and contact centre Management Specialists. They have worked with plcs, public sector players and start-ups.
The sample Call Centre Manager case studies on this website demonstrate our ability to deliver a wide diversity of skills, experience and talent to effectively tackle any business challenge.
- Alex: innovative and confident professional with over 15 years’ senior management experience gained in customer services and call centres
- Allan: customer care leader directs > 1,000-person call centres
- Greg: headed customer billing change programme for Carphone Warehouse launch of free-to-talk service
- Heather: a Facilities and Property General Manager with a specialism in call centres
- An excellent leader and strategic thinker, plus hands-on implementer, Jacqui has managed some of the most demanding call/contact centre situations
- Paul L: senior manager with 20 years' experience in sales and customer service contact centres, for companies including Barclaycard, Great Universal Stores and Ntl Business
- Prit: impressive track record at setting up and significantly improving the efficiency and quality of customer service and contact sectors operations for major companies in a wide range of markets
- Wendy 1: proven performer at optimising the performance of major call and contact centres in the private and public sectors
- Wendy 2: highly experienced hands-on contact centre manager and director
Business Exposure
This report aims to identify the level of exposure created in companies by unexpected gaps because a senior director has unexpectedly left the company, or slow permanent recruitment.
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