Prit: Significant Improvements in Efficiency and Quality

Prit has an impressive track record at setting up and significantly improving the efficiency and quality of customer service and contact sectors operations for major companies in a wide range of markets.

• Implemented a contact centre for the US-based global leader for mailing systems, bringing together the various front-end customer operations units


• Working in the Netherlands, reviewed the European customer contact operations for a global media company


• Achieved 50K outbound telesales to target for outsourcer working with media client


• Realised significant change and cultural issues in developing and managing benchmark contact centre operations


• Improved the Of*** ranking of utility company from bottom 29th place to 2nd within two years


• As head of call centre operations for major IT/information management company – which encompassed inbound and outbound telesales, catalogue sales, customer service, care/help lines, debt collection, telemarketing and CRM – brought all client service levels to target within six months


• At leading utility developed a multimedia communications centre serving two million customers – managing 500 staff and an £8m budget


• Part of the project team which set up the first call centres for a major financial services company


• Within the same organisation, was responsible for turning around an underperforming call centre, transforming it into the best-performing call centre.


• Achieved a 36% improvement in productivity within a financial services company's customer service processing department.


• Managed the reorganisation and relocation of regional service centres.


• Call Centre Executive of the – 1998 Telebusiness Awards for Excellence