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Send Us A Client Enquiry

If your enquiry is not client related, then please contact one of our offices directly with your enquiry or

Customer Service Policy

At Executives Online Recruitment Limited, we endeavour to provide you with the best possible service at all times. If you would like to make any comments or suggestions, raise a query, or make a complaint about the service you have received, please contact us. Our contact details are in the column on the right. We will respond to your query within 3 - 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication

We, Executives Online Recruitment Limited, will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

Executives Online Recruitment Limited seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Head of IT & Operations [or designated person] in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices.

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting the Managing Director, [or designated person].

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards, we strive to reduce the burden of unnecessary paperwork.

How to Contact Us

3rd Floor, Athenia House
10-14 Andover Road
Winchester
Hampshire
SO23 7BS

Telephone: 01962 893 300
enquiries@executivesonline.co.uk