Contact! Executives Online Contact Centre Report

Written by highly skilled contact centre managers, the articles in this report explore fundamental issues such as managing staff, customer marketing and the growing role that contact centres are playing in helping companies deliver service and grow profits.

In this groundbreaking report, 10 talented contact centre managers share their perspectives on staff management, market segmentation, multi-contact centres, and alignment with corporate strategy. The articles in this report offer a fresh look at the challenges of establishing, sustaining and growing a successful contact centre today, from experts responsible for creating some of the most effective centres in the UK.